FAQs & Policies
FAQs & Policies
Do you have special COVID-19 procedures in place?
Yes! We follow CDC guidelines very closely and update our procedures regularly according to the most up-to-date guidance. We’re offering virtual meet-and-greets (or masked in-person ones if you’d prefer that option). We’re also practicing safe handwashing and sanitizing habits between each and every client/pet interaction. We’ve ramped up our cleaning procedures at home base for daycare and boarding customers as well. If you have specific questions related to pet care and COVID-19, feel free to call us for a more individualized discussion!
Are you insured?
How do you handle homeowner keys? Do you have a key policy?
What forms of payment do you accept?
Do you offer late-night services?
What if I have a key fob and/or my home uses key-less entry?
Will I have the same Pet Sitter every time I request services?
How will I know if my sitter completed their visit?
My dog/cat is diabetic. Do you feel comfortable giving them injections?
Do you have any breed restrictions?
What should I bring for boarding?
Can I board my cat?
Pet Sitter Sharing
We do not share pet care services with anyone outside of The Village Pets, Pet Sitting and Pet Care, LLC. This includes, but is not limited to, having other pet sitters do drop-in visits while we are scheduled to do overnights, or sharing drop-in visits with multiple pet sitters. We reserve the right to cease services immediately if we learn this is taking place, and we cannot be held responsible for accidents or undesirable circumstances that arise from having anyone other than members of our team in or around your home for the duration of your scheduled service period.
We take pride in offering high-quality, reliable pet care services to our clients. Please read the policies below to ensure your experience with our Pet Sitters is a seamless as possible.
1. Pet care reservations
Payment is due within 24 hours of client’s return / pick-up. We accept ApplePay, Paypal, Zelle, personal checks, and credit/debit cards. Tips can be paid in cash. Please make all checks payable to The Village Pets, Pet Sitting and Pet Care, LLC unless otherwise specified. We do not accept cash as a form of payment. Please do not make any online payments or checks payable to Pet Sitters unless you receive prior approval from management.
4. New client payments
5. Package purchases
Please note that payment for pet care packages will be required in full prior to scheduling services. Package rates are for one pet only and covered services cannot be changed or refunded. Rates for multiple pets are available upon request. Packages are non-refundable and must be used within one year from the date of purchase.
6. Late service fees
Boarding & Daycare Policies
1. Spay / neuter policy
All female pets must be spayed by 7 months of age and all male pets must be neutered by 8 months of age before attending daycare or boarding with The Village Pets, Pet Sitting and Pet Care, LLC.
2. Vaccinations and flea prevention
For boarding and daycare, all pets must be up-to-date on their vaccinations and monthly flea prevention. Owners must submit proof of three specific vaccinations – rabies, distemper, and bordetella – prior to temperament tests and daycare/boarding services.
Home Drop-in Visits & Dog Walk Policies
1. Leash policy
2. Outdoor policy
3. Key return fees
4. Key fobs and key-less entries
5. Pre-existing conditions
6. House plants and other household items
7. Job-sharing and visitors
We strongly discourage job-sharing / allowing other people to enter your home while we are scheduled for services. However, if you have other visitors or people enter your home during our service delivery period, wether or not they are caring for your pets, The Village Pets, Pet Sitting and Pet Care will not be responsible for any issues, harm, or damage that takes place.